Privacy Policy
How we collect, use, and protect information when you use Factro.
On this page
This page is a working template that reflects how Factro operates today. It's structured to be reviewed by counsel and replaced with a final, jurisdiction-specific version before general availability.
Last updated: August 28, 2026
Overview
This Privacy Policy explains how Wireone Labs ("Factro," "we," "us") collects, uses, and protects information when you use the Factro platform, this website, or interact with our team.
This policy is written as a clear, working template for how Factro is built today. It is structured to be reviewed by counsel and replaced with a jurisdiction-specific final policy before general availability.
Information We Collect
We collect information in three general categories:
- Account information — name, work email, company, role, and company size when you book a demo, sign up, or contact sales.
- Product data — production, quality, inventory, and other operational records your organization enters into Factro.
- Usage and device data — pages visited, actions taken, browser type, and IP address, collected automatically to keep the product secure and reliable.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Factro platform
- Respond to demo requests, support questions, and sales inquiries
- Secure accounts and detect misuse or unauthorized access
- Understand product usage so we can prioritize what to build next
- Meet legal, regulatory, and contractual obligations
Data Sharing & Third Parties
We do not sell your personal information. We may share information with service providers who help us run the business (for example, hosting and email delivery), each bound by confidentiality obligations, or when required by law.
Your production, quality, and inventory data stays scoped to your organization and is never shared across tenants.
Data Retention
We retain account and product data for as long as your organization has an active relationship with Factro, and for a reasonable period afterward to meet legal, accounting, or contractual requirements. Retention periods for specific record types are configurable as part of your plan.
Your Rights & Choices
Depending on where you're located, you may have the right to access, correct, export, or delete personal information we hold about you, or to object to certain processing. To exercise any of these rights, contact us using the details below.
Children's Privacy
Factro is a business product built for manufacturing operations and is not directed at children. We do not knowingly collect personal information from anyone under 16.
Changes to This Policy
We may update this policy as the product and our practices evolve. Material changes will be reflected by updating the date at the top of this page.
Contact Us
Questions about this policy or how your data is handled? Reach us at the email address below.