Privacy Policy

01Who we are

Wireone Labs ("Factro", "we", "us"), based in Bengaluru, Karnataka, India, is the controller of the personal data collected through this website, factro.io, including its demo and callback request forms.

For the Factro platform itself, our customers decide what data goes into it. We process that data on their behalf, as a processor under our customer agreement, and the customer's own privacy notice applies to it.

For anything in this policy, or to use your rights, write to privacy@factro.io.

02What we collect

We collect only what we need to answer you and to keep the site safe:

• Demo requestsyour name, work email, company, company size, industry (optional), preferred day and time slot (optional), the areas you are interested in and any message you write.
• Callback requestsyour name, designation, company, phone number with country code, preferred day and time slot (optional) and any details you add.
• Email and phone contactwhatever you choose to tell us when you write to or call us.
• Technical datayour IP address and browser signals, used briefly to protect the forms from bots and abuse, and the standard request logs our host keeps.
• Analytics, only if you accept itpage views and form events counted in aggregate by Vercel Web Analytics, which does not use cookies.

03Why we use it, and our legal basis

Under the GDPR, we rely on these legal bases:

• To answer your demo or callback request and arrange the sessionsteps you ask us to take before a possible contract Article 6(1)(b), and our legitimate interest in answering business enquiries Article 6(1)(f).
• To follow up with you about Factro after your request, by email or phoneour legitimate interest in business-to-business sales Article 6(1)(f). You can object at any time and we will stop.
• To protect the site and its forms from bots, spam and abuseour legitimate interest in security Article 6(1)(f).
• To understand how the site is usedyour consent Article 6(1)(a), which you can withdraw at any time in Cookie settings.
• To meet legal, tax and accounting obligationsArticle 6(1)(c).

04What we never do

We do not sell personal data, use it for advertising or share it with advertisers, and we make no automated decisions about you that have legal or similarly significant effects. Please do not include health or other special category data in messages to us.

05Cookies and similar technologies

We use two kinds: strictly necessary and performance. Nothing optional runs until you choose. Strictly necessary storage needs no consent; performance analytics runs only if you accept it, and is off by default. You can change your choice any time with Cookie settings in the footer. We treat a Global Privacy Control signal from your browser as a refusal of performance analytics. We use no functional, advertising or targeting cookies.

• factro-cookie-consentbrowser storage, strictly necessaryremembers your cookie choice, until you change it or clear your browser.
• factro-langcookie, strictly necessaryremembers the language you chose, for one year.
• factro_requestscookie, strictly necessarycounts the requests sent from this browser session, to stop repeated submissions. It is deleted when you close your browser.
• Vercel BotIDstrictly necessaryan invisible check that runs when you send a form, to tell people from automated bots.
• Vercel Web Analyticsperformance, only with your consentcounts visits and form use in aggregate, without cookies or tracking you across sites.

06Who we share it with

We use a small number of service providers, who process personal data only on our instructions under a data processing agreement:

• Vercel Inc.United Stateshosts this website, runs the bot protection on the forms and, with your consent, provides analytics.
• ClickUpMango Technologies, Inc., United Stateswhere our team receives and manages demo and callback requests.
• Our own team at Wireone Labs in India, who answer your request.

07International transfers

Our team is in India and our providers process data in the United States, so your data may be transferred outside the EEA, the UK and Switzerland. Where the destination has no adequacy decision, we rely on the safeguards the GDPR allows, such as the European Commission's Standard Contractual Clauses with the UK Addendum, or a provider's certification under the EU-US Data Privacy Framework. You can ask us for a copy of the safeguards that apply.

08How long we keep it

We keep personal data only for as long as we need it:

• Demo and callback requests that do not lead to a customer relationshipdeleted 24 months after our last contact with you, or sooner if you ask.
• If you become a customerfor the length of the relationship, then as long as legal, tax and accounting rules require.
• Bot protection and request limitsheld briefly in memory and cleared within 24 hours.
• Your cookie choiceuntil you change it or clear your browser storage.
• Request logskept by our host for a short period under its own retention policy.

09Your rights

Under the GDPR and the UK GDPR, you have the right to:

• Access the personal data we hold about you and get a copy of it
• Have inaccurate data corrected
• Have your data deleted
• Restrict how we use your data
• Receive your data in a portable format
• Object to processing based on our legitimate interests, including follow-up about Factro
• Withdraw your consent at any time, without affecting what was done before
• Complain to a data protection supervisory authority, in particular in the EU country where you live, work or think the problem happened, or to the Information Commissioner's Office in the UK

10Using your rights

Write to privacy@factro.io. We answer within one month, and may ask you to confirm your identity first. Using your rights is free. If you are in India, you have similar rights under the Digital Personal Data Protection Act, 2023, and can use the same address.

11How we protect it

Data is encrypted in transit, access is limited to the people on our team who need it, and our providers are bound to protect it. Our Security & Trust page describes the safeguards in more detail.

12Children's privacy

Factro is a business product built for manufacturing operations and is not directed at children. We do not knowingly collect personal information from anyone under 16.

13Changes to this policy

We update this policy when what we collect or how we use it changes, and show the date of the latest version at the top of this page. If the change affects your cookie choice, we will ask you again.